Leadership through adaptation for true digital transformation
Having provided award winning digital banking platforms and services for decades, Central 1 is constantly enhancing our products and developing our own intellectual property to guide our clients through digital transformation as technology and expectations change.
We worked quickly with Canada Revenue Agency (CRA) and Export Development Canada (EDC) to implement digital features to support COVID-19 programs like the Canada Emergency Response Benefit (CERB), the Canada Emergency Business Account (CEBA) and the Canada Emergency Wage Subsidy (CEWS).
We completed a Digital Banking Services Upgrade, introducing scalability and security enhancements on our Forge Digital Banking Platform. We refined the MemberDirect® experience with enhancements including the largest release in the platform’s history, leading to average Mobile App ratings of 4+.
The Forge Retail suite provided many client-requested features like 2-step verification and Interac e-Transfer® scheduled transfers, while the Forge Business suite progressed with Envision Financial, who provided a pilot group of small businesses with our Forge Small Business experience.
Accessibility compliance became a greater priority for Ontario clients, as legislative changes to the Accessibility for Ontarians with Disabilities Act (AODA) were announced for 2021. To enable clients to complete this in time, we processed over 1,300 support tickets.
We prioritized innovation by enabling vendors on Forge Community like Back Office Collaborative, G&F, Do Some Good, ASAPP Technologies, thirdstream, Coconut Software and ASAP Cheques. Many widgets become available to clients, empowering them to deliver new experiences for their members and customers.
By providing digital banking tools that are innovative, cost effective and responsive to Canadians’ needs, we are helping our clients towards an ever-evolving digital transformation mindset that will enable them to thrive now and in the future.