Prioritizing operational efficiency for greater digital experiences

We are listening to our clients and evolving with technology and market trends to ensure we are equipping them with the value, peace of mind and tools needed to serve their customers today and into the future. And because we listen, we made some significant decisions about the Forge Digital Banking Platform.

Adapting to Forge 2.0

Forge 2.0, Central 1’s digital banking platform, leverages our world-class technology, processes and IP to provide greater security and sustainability to our clients. We have integrated an elevated user interface and design for the Forge 2.0 Retail Online Banking, Mobile App and Small Business offerings, and we continue to drive innovation through Forge Community – an ecosystem where clients can access and implement customized plugins provided by their peers, fintechs and innovators. We continue to build momentum with Forge 2.0 with 122 committed clients at the end of 2021.

Listening to market needs

We continue to partner with industry leaders to drive greater value for our customers. In 2021, we launched a new content management system in partnership with OpenText, a global leader in information management. Through this new system, we are providing our digital banking clients with a heightened Forge public website experience, giving them more flexibility and control over brand elements like fonts, colors, custom CSS components and templates for greater design consistency. The new system also means that we can provide customers with a significantly better performance and user experience, with page loads that are 40% faster than before.

Incorporating rigor into our processes

One of our top priorities is to strengthen how we work with our clients and supporting their implementation processes. We are committed to improving the quality and pace of implementations and will continually conduct strategic assessments to understand where we can be better. We recognize that transparent and consistent communications is an essential part of a healthy client relationship, and we are refining our approach to ensure our clients are regularly informed and are part of the process from start to finish.

We are proud to support our clients through digital transformation and an ever-evolving digital banking journey for their customers.

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